Clymer, Hall & Davis

Reviews

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  Clymber Hall and Davis-Fairbanks, I believe is reprehensible to say the least with an extreme lack of professional business ethic and poor customer service. First, we scheduled an appointment to see one of their tax consultants, in which the consultant took it upon himself to begin performing our taxes and entering information without any disclaimer, or consultation on what his process was. This was not our first time dealing with an on site tax representative as we have needed professional help before with what we believed were complex taxes. We thought we would find this professional help with Clymer, Hall & Davis, but we were unfortunately very very wrong. Our tax consultant at Clymer, stated that he had a fee, for FILLING our taxes of roughly $375 which was higher than previous year but we understood that it could likely be because we lived in Anchorage and things tend to be a little more expensive in Fairbanks. We were ok with this fee because we believed in return, we would be given professional help…again how wrong we were. After the consultant completed entering our information, which took all but 20mins (very strange as we have been accustom to spending a little more time given our properties, deductions, etc.) and his response was that “Well…you owe money...plus my fee” ….confused we asked why that was…given our financial situation has not changed much between the previous year return and this…What affected the change? Needless to say we didn't get any answers but the “professional” tax consultant was very persistent on filing the return (or lack there of) and collecting his fee…Don't worry here comes the best part… We then submitted the same information to the previous years consultant via email, and they were able to give us a return amount, if not equal to but more than what we received last year…smh!?!?!? My husband and I, arrived back at the company and met with the receptionist at the from desk, which she then stated that the gentlemen that we had been dealing with before was busy, and could not be disturbed…but there is a window to his office, with a clear view, he was neither on the phone nor with a client..but the receptionist (which I must put an emphasis on, was rude, unprofessional, and not willing to help nor customer oriented in any capacity) relayed to my husband and I, that she would not just disturb him for US….. Ok...so we left without our personal information and it wasn't until about 25mins later that the same receptionist called to inform my husband that our paperwork was at the front counter, and that we could pick it up at any time. he replied with thank you and we would be by later to pick it up…THEN SURPRISINGLY, out of NOWHERE she states that Clymber Hall and Davis-Fairbanks would be billing us for $100.00 for doing our taxes!!!! When the receptionist was asked why, this fee not told to us upfront, she gave a blanket statement that they usually tell everyone..”usually” huh?… My concern’s were that no one at that office, nor did our tax consultant EVER mention a FEE for consultation? Which makes you question does Clymber Hall and Davis-Fairbanks just try to randomly charge SOME customers, with making exceptions for others at their own discretion???? Seems LIKE a way for a business to mislead their customers into doing business with them, without providing a good faith estimate before hand… THE BEST PART IS…when we go in to PAY our BILL and pick up our paperwork, in disgust…the same receptionist tells us that “They are going to waive this fee (That they NEVER tell you about) but they’re AlSO are going to request that my husband and I…do not comeback!” Why???Because we questioned why you DID NOT inform us about the MYSTERIOUS fee up front??? HA! LOL. Why would ANYBODY willfully want to be deceived??? or dealt with in such an unprofessional manner… PLEASE PLEASE PLEASE Save yourself some time and hassle…find a reputable business to intrust your livelihood with… what this company lacks in professionalism, they surely make up in HIDDEN FEES. GOOD LUCK!!!!
  By Davanh Brown, July 04, 2017

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